Returns Policy

Goods ordered incorrectly, or later not required by your customer, can only be returned if Airsys authorises a return by issuing a GRF (Goods Return Form) – click here to download. These authorised returns will incur a 20% of invoice value handling charge.

Our ordering and payment terms and conditions are:

  • Dealers placing orders with Airsys are accepting our terms and conditions in full.
  • Orders must be submitted in writing, signed, quoting order codes and Dealer Buy Prices for each item listed on your order. Failure to do this will result in your order being returned to you for item and/or price clarification.
  • Any short shipment or incorrect shipment must be notified to Airsys in writing within 48 hours of delivery to the Dealer.
  • Any invoiced price query must be notified to Airsys in writing within 7 days of invoice date.
  • All prices quoted on any Airsys trade price list are cleared funds before dispatch unless the Dealer has an authorised credit account in place.
  • Credit terms are strictly 30 days from date of invoice and are subject to trading status. Failure to pay within terms will result in all credit facilities being withdrawn with immediate effect.
  • Airsys reserves the right to impose an interest charge of 1.25% per calendar month that may be levied on all overdue accounts.
  • Title to and property in each product purchased, hired or loaned by the Dealer shall only pass to the Dealer upon payment in full by the Dealer to Airsys.
  • Full terms and conditions are available on request.

After-Sales Service Policy & Procedure

Our objective is to offer you a means of providing a high level of customer care during the manufacturers’ warranty period. The warranty period shall commence from the date of invoice to the dealer, for a period of twelve months. After this period has elapsed, all repairs will be subject to either a Fixed Price repair charge in the case of Motorola equipment or an estimate for repair.

To obtain a copy of the Warranty/Repair Form please click here, or contact 02380 718710.

If you require a copy of the Fixed Price repair tariff, which includes the FPR terms and conditions, please contact Airsys. In some cases, if a repair estimate is refused, a charge of £25.00 will be made to mitigate our costs. Extended warranty may be purchased at the time of sale on any portable or mobile radio, at a cost of £25.00 for an extra 24 months or £50.00 for an extra 48 months.

Any warranty will be invalidated if:

  • The equipment has been improperly installed or used in a manner contrary to the supplied operating instructions;
  • The equipment has been treated in an abusive manner; the defect is found to be caused by physical abuse, or exposure to toxic or corrosive substances; internal or external corrosion is caused by ingress of water or other liquids;
  • The equipment has been tampered with, or modified in any way, including the alteration or removal of the serial number;
  • Any previous repair work has been carried out by an individual or organisation other than a manufacturer approved engineer or Service Centre;
  • Any part has been fitted that is not manufacturer approved.

Returns Procedure:

A Goods Return Form (GRF) must be completed, and faxed to Airsys for authorisation, before the return of any faulty equipment can be accepted. To obtain a copy of this form please click on the link above or contact 02380 718710.

Upon receipt of the authorisation number, the equipment must be returned in a securely packaged container together with a copy of the GRN. Where warranty or extended warranty is claimed, Proof of Purchase (in the form of a copy invoice) must accompany the equipment.

The authorisation number must be marked clearly on the outside of the packaging. It is the responsibility of the dealer to return the faulty equipment to the Airsys Returns Department and the responsibility of Airsys to return the same after repair/replacement. Any Dealers returning goods without prior consent do so entirely at their own risk.

All equipment that is returned for credit or for advanced replacement, in the case of out-of-box failures, must be returned complete, boxed and all in re-saleable condition.

Airsys reserves the right to make a handling/return shipping charge of £25.00 plus VAT for any unit:

  • Suffering damage that invalidates any warranty claimed, where the repair charge is then refused
  • That has sustained sufficient damage to be considered ‘beyond economical repair’
  • Where no fault is found
  • Where a unit is sent for a repair estimate and the costs are then refused