Out of Warranty Repair Services
At Airsys, we offer two repair services for products that are no longer under warranty: Fixed Price Repairs and Quoted Repairs.
Click here to view the Fixed Price Repair List.
If your product is not eligible for a fixed price repair—such as in cases of mechanical or physical damage—a custom repair quote will be provided.
To use our Fixed Price Repair Service or to be quoted for a repair please
- Complete the Warranty Repair Form.
- A Repair Number will be issued.
- Clearly mark the Repair Number on the outer packaging (not the original product box).
- Return the item to: Returns Department Airsys Communications Technology Limited Unit 1, The Westgate Centre Premier Way, Luzborough Lane Romsey, SO51 9DH
The product may be determined as non-repairable if:
- The product has been improperly installed or used in a manner contrary to the supplied operating instructions
- The product has been mis-treated; the defect is found to be caused by physical abuse, or exposure to toxic or corrosive substances; internal or external corrosion is caused by ingress of water or other liquids
- The product has been tampered with, or modified in any way, including the alteration or removal of the serial number
- Any previous repair work has been carried out by an individual or organisation other than a manufacturer approved engineer or service centre
- Any part has been fitted that is not manufacturer approved
Airsys reserves the right to make a handling fee of £55.00 plus VAT* for any product:
- Suffering damage that invalidates any warranty claimed, where the repair charge is then refused
- That has sustained sufficient damage to be considered ‘beyond economical repair’
- Where no fault is found
- Where a product is sent for a quoted repair and the quote is then refused
*These charges are to cover costs incurred by Airsys from the manufacturers under these circumstances.
All repair services will incur a £11.95 delivery charge.