Returns and Cancellations Policy
At Airsys Communications Technology Ltd, we strive to ensure customer satisfaction.
If you are not completely satisfied with your purchase, or have ordered incorrectly, you can return goods to us, provided the following conditions are met:
a) The Goods must be returned within 30 days of the date of the original invoice.
b) Upon receipt by the Company, the Goods must be unopened, in their original packaging, and deemed suitable for resale at the Company's sole discretion.
c) A restocking fee of 20% of the value of the Goods, plus any applicable shipping costs, will be payable by the Customer.
Important Notice: Any customers returning goods without prior consent do so entirely at their own risk.
If you have any questions regarding the above, please contact our Customer Services department on 02380 718700.
If you have any questions regarding the above, please contact our Customer Services department on 02380 718700.
How to return a non faulty item
- Please complete our return form
- We will then issue a RMA Number
- Clearly mark the RMA Number on the outer packaging (not the original packaging) before returning the item.
- Return goods to the Airsys returns department: Returns, Airsys Communications Technology Limited, Unit 1, The Westgate Centre, Premier Way, Luzborough Lane, Romsey, SO51 9DH
Refunds will be processed upon receipt and inspection of the
goods, excluding the original delivery charge.
Important: Goods can only be returned with prior
approval from Airsys and a valid RMA number.
Please note: All returns made after the invoice date are
at the sole discretion of Airsys Communications Technology Ltd and are subject
to a handling 20% fee.
Order Cancellations
If you wish to cancel an order that has not yet been shipped or invoiced, please contact our Customer Service team at cs@airsys.com or call +44 2380 718700.
Note: Cancellation of non-stock or special-order items may not be possible. If approved by the manufacturer, these cancellations may be subject to a be subject to a 15% cancellation fee.
Faulty Goods
For Returns due to items that are faulty please visit our repairs information at the following locations:
Battery Return Instructions for Safe Disposal
To support safe and compliant disposal of used batteries, we ask that you return eligible items to us following the guidelines below: